When you click the Bluetooth item in Control Panel on a computer that is running Windows Vista Service Pack 2 (SP2), the Bluetooth item does not work as expected. As a result of this, you cannot set up a new Bluetooth device. Similarly, you cannot view or edit the settings for an existing Bluetooth device.
This problem occurs if you install third-party Bluetooth software on your computer and then you install Windows Vista SP2.
To resolve this issue, follow these steps:
- Go to Start
- Type regedit in the Start Search box, and then press ENTER.
- Find and then right-click the following registry subkey:
- Click Delete. If you are prompted to confirm the key deletion, click Yes.
- In the File menu, click Exit.