Consider the following case.
You are running a Windows Vista Service Pack 1 (SP1) or a Windows 7 based computer.
You use a user name that includes a double-byte character set (DBCS) character.
This issue occurs because the Win32 Cabinet Self-Extractor tool cannot handle the DBCS characters in the user name.
To resolve this issue, follow these steps:
- Go to Start
- Right-click on Computer, and then click Properties.
- In the Computer name, domain, and workgroup settings area, click Change settings.
- If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
- Click Change Settings and then select the Advanced tab. Click on the Environment variables button
- In the User variables area, click TEMP, and then click Edit.
- In the Variable value box, type C:\Temp, and then click OK two times.
- Click Apply, and then click OK.
- Follow steps 4 through 6 for the TMP environment variable as well.
- Confirm that C:\Temp folder exists, if not create one.
- Restart your computer.
- Install the application again.