On starting Outlook 2007 you get the error: "Cannot start Microsoft Office Outlook. Cannot open the Outlook window."

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asked Feb 18, 2015 by anonymous

Issue:

When you start Outlook 2007, you receive the following error:

“Cannot start Microsoft Office Outlook. Cannot open the Outlook window.”

This problem occurs when the file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name of your Outlook profile. This file is stored in the following folder:

  • Windows XP

C:\Documents and Settings\username\Application Data\Microsoft\Outlook

  • Windows Vista, Windows 7

C:\Users\username\AppData\Roaming\Microsoft\Outlook

A good symptom of corruption is when the file size is 0 KB.

 

Solution:

To resolve this issue, follow these steps:

 

  1. Go to Start.
  2. In the Start Search box type Run.
  3. In the Run dialog box, type the following command:

Outlook.exe /resetnavpane

Note: There is a space between "Outlook.exe" and "/resetnavpane"

  1. Click OK.

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