When you start Outlook 2007, you receive the following error:
“Cannot start Microsoft Office Outlook. Cannot open the Outlook window.”
This problem occurs when the file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name of your Outlook profile. This file is stored in the following folder:
C:\Documents and Settings\username\Application Data\Microsoft\Outlook
A good symptom of corruption is when the file size is 0 KB.
To resolve this issue, follow these steps:
- Go to Start.
- In the Start Search box type Run.
- In the Run dialog box, type the following command:
Note: There is a space between "Outlook.exe" and "/resetnavpane"
- Click OK.